Employee Spotlight Series featuring Footprints to Recovery’s Rockstars!
Beyond our degrees and titles, we’re also real humans endlessly passionate about the fight for those struggling with addiction. Our DreamTeam is made up of many hard working talented individuals with interesting stories to tell. In our Employee Spotlight series, you’ll meet some of these people, learn what they do (on and perhaps off the clock), and how they keep Footprints to Recovery growing and flowing — just the way we like it.
This month’s Employee Spotlight Series features Angela Soto, Financial Admissions Manager for all of Footprints to Recovery’s rehab program locations. Angela brings a tremendous amount of financial healthcare experience to our Admissions Department, as well as a consistently positive attitude! Outside of crunching numbers and working with insurance providers (the stuff she calls fun!) she spends a significant amount of time working directly with potential patients and their families helping them successfully navigate the financial healthcare world. Special THANK YOU for all you do.
What’s a typical day in the Admissions Department look like?
Every day in the Admissions Department is an opportunity to learn and grow with our coworkers, as well as those calling in. We get to speak with patients, families, and healthcare providers while working in a team-centered environment. We’re typically answering questions in regards to what steps to take to get addiction treatment, program details, financial concerns – with the ultimate goal being to help guide those who need help in the right direction.
What do you like most about your job?
I love being able to work in an environment that allows us to express our ideas and cultivate our skills based on what we each individually love about healthcare.
In your opinion, what do you think individuals most common barriers to treatment are?
As the Financial Admissions Manager, the most common barrier I have noticed is the amount of underinsured or uninsured people that struggle with substance abuse. It’s a common concern that healthcare is only getting more expensive, even for the population that is insured. It’s my own personal mission, as well as that of the admissions department, to always figure out a way to help those in need regardless of financial ability.
If you could give Family, Friends, and loved ones of those struggling with addiction a message, what would it be?
There’s no harm in reaching out for answers! I would let them know that reaching out for help and overcoming the stigma that surrounds substance abuse will be a long journey, but with open communication, education, and understanding a family can be a powerful support system for their loved one.
What gets you out of bed in the morning?
My dog Ziggy he was an unexpected addition to my family who I adopted when I was in my last year of college. He really supported me emotionally when I was living out-of-state far away from my family. I can definitely understand why pet therapy has grown in popularity and am proud to see some of Footprints to Recovery’s locations offering it.
If you could choose anyone, who would you pick as a mentor?
The woman who gave me my first opportunity in the healthcare field. I started out as a volunteer at a nursing home in Florida and she offered me the weekend receptionist position and from there I was promoted to Assistant Business Office Manager. That was where I found my interest in healthcare and being able to see the ins and outs of healthcare administration.
What’s your Favorite Disney Movie & Why?
So, I’m more of a Pixar girl I would have to say my favorite movie is Monster’s Inc. At the age of 9 I became an aunt, but it always felt like she was my little sister. We watched Monster’s INC every Friday and Saturday for three months straight, but it never got old!
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